Always ask the companies you deal with if there’s a newer and cheaper plan than the one you have. That’s good advice.
So, how did I find myself in the position of having overpaid for my Rogers data plan?
I recently decided to upgrade my BlackBerry and went to a Rogers store with my husband (who would inherit the older model). The salesman checked my account and said I didn’t need to pay $60 a month for a data plan. Prices had come down a lot lately.
We could each pay $25 a month and still come out ahead. Sounded like a sweet deal until I found I couldn’t hook up my BlackBerry to the office network. The salesman hadn’t asked the right questions and had sold me the wrong data plan.
I called Rogers and changed my data plan. Now I would pay $45 a month for what I had before (1 GB). How long would I have kept paying $60 before being told the good news?
We’re a VIP customer household, with monthly bills that run on for 15 pages. It would be nice to be notified when prices are dropping.
I asked if there was an alternative to calling every month (and waiting on hold). Just check the Rogers website to find prices of BlackBerry data plans, I was told. Wrong again.
The website lists only individual plans, not the enterpriser server plans (such as I have). But I did find the information that Rogers can’t be bothered to list at an independent website here.
Some companies count on inertia to keep you paying more, until you finally wake up to the fact you’ve been overcharged.
I had another adventure going out for Valentine’s Day dinner at the Spice Room in Hazelton Lanes. The food was appetizing, the service amazingly bad. Several couples walked out before ordering.
Our waitress, called in at the last minute, couldn’t handle the stress. She got everything mixed up, including our bill, which belonged to another table. When she finally gave us the right bill, it was off by a factor of 10. We had been charged $1,320 instead of $132.
The owner just laughed at what went wrong. He said the waitress hadn’t worked there for six months and now we understood why. Business had been slow in the past few months and he was surprised by the Valentine’s Day crowds.
No apology or good will gesture to make us come back — and, of course, we won’t. You can find better service at places that charge a fraction of these prices.
Joanne Kates wrote about the appallingly bad service when this restaurant opened almost two years ago — and still no improvement.