March 22 2013 by Ellen Roseman
You can get my new book, Fight Back, for free if you leave a comment about what annoys you as a consumer and your comment is the 10,000th at my blog. All irritants, large or small, will qualify.
JR was upset with Air Canada when a seat didn’t recline into a bed, as promised, on a flight to Australia. He paid extra for the seat feature, but couldn’t get the money back when he complained.
Air Canada refused to sweeten its offer of a future discount or Aeroplan points, even after I asked media contact Peter Fitzpatrick to help. So I’m posting the correspondence here for all to see.
Group buying coupons are also an issue. Dealfind used to be flexible about giving refunds when a merchant refused to supply a service.
But Dealfind has a new owner, Team Buy, which restricts refunds to a very short period. And after one year, it won’t even issue a credit.
TeamBuy will generally only refund the purchase price of a TeamBuy gift card if received within seven calendar days from the date of purchase. Exceptional circumstances will be handled on a case-by-case basis.
If refunds are granted after 7 days, they will be in the form of a credit to be used exclusively at TeamBuy.ca.
I’ll post a few Dealfind/Team Buy complaints as well. That should get me close to my 10,000 target by the end of this weekend.
Please write reviews of my book at Amazon.ca or Amazon.com. You can find four there already.
CONTEST WINNERS BELOW: Two people have won a free copy of my book (#9,999 and #10,000). The contest is now closed.