From the moment my column hit the Star’s website last night, I started getting emails from readers. Most agreed that Rogers didn’t care about excellent customer service and frustrated them when they called for help.
Some people said I didn’t go far enough. Others insisted that Bell was worse. A few talked about great experiences with Rogers, but many more told stories of indifference or rudeness.
One commenter at Moneyville pointed to corporate cost cuts, imploring customers to demand better working conditions for overworked staff.
I want to post a few emails here, just to get a conversation started. I was surprised by the number of people who felt so powerless they just gave up, either paying amounts they thought were wrong or not fighting for what they thought was right.