Telecom complaints keep streaming in. I’m hearing many laments about billing surprises when travelling with a smart phone or mobile internet device.
Customers are learning to turn off data roaming and find free WiFi connections in coffee shops and public places. Check out my Moneyville piece.
But what about the people who can’t get refunds from cellphone companies — or can’t even find out how to stop the pricey text messages? How did Canada’s telecom lobby group get the right to pass them along without restrictions? Have they improved the lives of consumers?
In a column this week, I talked about the new complaint agency and its mandate — now under review by the telecom regulator. There’s a public hearing later this month.
Why do we need an agency that can determine whether companies follow their own rules, but can’t review the fairness of the rules? This just institutionalizes the power imbalance that exists between consumers and telecom companies.