After a storm of protest by its rental customers, Direct Energy said it would wait until May 1 (instead of April 2) to impose new contract terms on them.
This gives people more time to opt out, but doesn’t deal with the ethics of this campaign.
The British-owned company may be breaking Ontario’s law against negative option billing. I heard from several hundreds of readers today — much more than usual — about how they hated being pushed into a corner.
The company may think extending the deadline will relieve the pressure. This may be a misperception.
Many readers said they had written to the Ontario Premier. I hope the government steps in and makes a public statement about how DE is treating its loyal customers.