December 28 2012 by Ellen Roseman
First, Staples Canada did it. Then, Newegg.ca did it. Many customers were disappointed and frustrated to see how their holiday gift orders were mishandled.
Both retailers advertised a special price and accepted credit card payments. Then, they waited several days before notifying customers that the stock was low and they wouldn’t get what they wanted.
I wrote about the Staples saga last week. That attracted a few responses from readers.
In tomorrow’s paper, I talk about Newegg’s nastiness, waiting until Dec. 27 (after Boxing Day) to notify customers that inventory had run out.
I’ve heard from a dozen unhappy Newegg buyers, hoping to get a 3D television set that never arrived. One man sold his old TV in anticipation. Now his wife and kids are yelling at him.
Both retailers offered a discount coupon to those hurt by their errors. But is this enough? Shouldn’t they be sure they have enough inventory before taking people’s money?
I think the Competition Bureau should look into these cases. If enough people complain about misleading advertising, the bureau will launch an investigation.