The game is to go after people who have contracts with other energy suppliers. Direct Energy’s sales agents say it’s OK to switch in midstream. Any problems will be taken care of.
Of course, this is nonsense. Customers soon get calls from their existing suppliers, warning them of the need to pay cancellation fees if they leave. Many say “OK, I’ll stay.”
A few months later, they hear that Direct Energy is zapping them them with a $1,320 penalty. This is much higher than the fees they’d have had to pay if they’d left their existing suppliers. Often, their account is already with a collection agency (called CGC).
The game is over, DE executives now tell me. The company has high ethical standards and won’t stand for misrepresentation. It will refuse to compensate agents who sign deals with those already under contract with another energy marketer.
Direct Energy has been undoing all these contracts signed under duress and releasing people from that onerous $1,320 penalty.
This is a window of opportunity for customers stuck between two energy sellers. Send me an email with your name, address and phone number and I’ll advocate for you, as I’ve done for so many others.
Meanwhile, remember that natural gas prices are coming down, unlike what you hear from salespeople. Check my recent column.