September 9 2015 by Ellen Roseman
You want to call a big company, but you can’t reach a real person who can resolve your problem. Welcome to the modern world.
It’s a common dilemma in an age of automated phones with multiple menu options. Most of the time, you get a recording and a long wait on hold, accompanied by messages to use the company’s website to get better service.
Going online is not always a solution. Sometimes, you really want to speak to someone and tell your story, rather than using a live chat at a website.
Now I’ve learned of another website, 800 Numbers.net, which has a few Canadian toll-free numbers. Here is how to get through to Air Canada— a company whose phone numbers are always a challenge for customers to find — and TD Bank.
“The numbers are accompanied by written transcriptions of the company phone menus, so that users can get what the help they need quickly,” says Webmaster Melissa Clark.
It is great to know that such services exist. They are breaking through the deep, dark channels of corporate communication and making it easy for customers to talk to their suppliers.