Get Human and 800 open doors for you

You want to call a big company, but you can’t reach a real person who can resolve your problem. Welcome to the modern world.

It’s a common dilemma in an age of automated phones with multiple menu options. Most of the time, you get a recording and a long wait on hold, accompanied by messages to use the company’s website to get better service.

Going online is not always a solution. Sometimes, you really want to speak to someone and tell your story, rather than using a live chat at a website.

If you find it impossible to get through to some firms, you can try a website called Get Human. When calling Apple, for example, you can find the quickest way to reach a real person.

This U.S. site lists many Canadian companies, as you can see from my Star column about it in 2013. A useful page tells you how to get through to Bell Canada.

Now I’ve learned of another website, 800, which has a few Canadian toll-free numbers. Here is how to get through to Air Canada— a company whose phone numbers are always a challenge for customers to find — and TD Bank.

“The numbers are accompanied by written transcriptions of the company phone menus, so that users can get what the help they need quickly,” says Webmaster Melissa Clark.

It is great to know that such services exist. They are breaking through the deep, dark channels of corporate communication and making it easy for customers to talk to their suppliers.

Author: Ellen Roseman

Consumer advocate and personal finance author and instructor.

One thought on “Get Human and 800 open doors for you”

  1. I am hoping you can help us. My husband purchased online a free trial of duaderma and alvena cream.

    The credit card statement shows healthy skin Los Angeles and it’s shipped from a North York, Ontario, address. We cannot find any contact information whatsoever and we need to cancel this.

    They are charging him close to $400 a month. He didn’t keep the phone number, so he’s in trouble. He’s been billed close to $1,200 so far and the credit card company is not very helpful.

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