September 16 2008 by Ellen Roseman
I write columns in both the Saturday and Sunday papers. So when I get into work Monday, I find a pile of problems that readers have sent me, waiting to be investigated.
All day, I send emails to different companies, asking them to review complaints and fix them. Smart companies snap to attention, hoping to get a favourable mention. Sometimes, they send me a reply within hours of hearing from me.
Y-S Columbus Leo, for example, wrote to me about a Citi Petro-Points credit card offer. He felt it was deceptive and he offered to fax me the terms and conditions. By the time I got his fax the following day, Citi had already given him back the money he felt he deserved.
I’ll let him tell his story below and I’ll provide some other stories of one-day wonders.