This is another instalment of a blog feature I started last May. Where does the time go?
Below you’ll find answers to two questions: Why does the prospectus for Barclays iShares exchange-traded funds talk about a 5 per cent redemption fee? And why does Rogers take such a hands-off approach to customers when they report that their iPhone is stolen?
I also want to mention that QuickTax offers eight returns in each copy of desktop software. Last year, customers felt they were shortchanged and weren’t given clear disclosure on the package. Some blog readers have already commented on QuickTax 2008 here.
“Canadians told us they want more value and weâ€™ve delivered,â€ said Gene Lewis, general manager of Intuitâ€™s Canada tax division. How’s that for corporate spin?
So, here’s my question. When a company makes a mistake and drives away loyal customers, can it get them back later by restoring the status quo? Or will it lose them to rivals that offer the same or better value?