I’m inspired by the spirit of optimism in the United States after the Obama inauguration. Maybe life will be better for ordinary citizens with a leader who really cares about their welfare.
For example, the new U.S. president specicially thanked the waitstaff at yesterday’s luncheon and said he was aware how difficult it must be to serve a room full of politicians.
Here are a few stories of large companies coming through for customers — with a little prodding from outside agitators.
The Home Depot case is about unreliable advice given by store staff. I wasn’t sure HD would agree to pay for the damage, but it eventually decided in favour of the customer.
The Miele case is about high-end kitchen appliances that failed to endure. I went to bat for the parents of a personal finance blogger, who expressed his gratitude here.