April 14 2009 by Ellen Roseman
I think I pulled my punches in calling for an end to auto-renewal of energy contracts last week. Today, I’ll go further.
In my view, allowing an army of pushy salespeople to trick people into signing contracts adds no value. It should be outlawed in Ontario.
Companies can continue selling their fixed-price deals, but only online or by phone (as RiteRate does). Doing it face to face just leads to abuses.
The reason I’m so angry is the sheer volume of complaints I get about deception at the door. I also hear from people who can’t seem to contact these companies on their own. They’re frustrated talking to call centre robots, who listen but don’t follow up.
Bell and Rogers, you’ve been outgunned by Direct Energy, Universal Energy, Summitt Energy, Superior Energy and Ontario Energy Savings Corp. That’s the new normal for me and I’m blazing mad to hear how many people are getting duped.