I’m just back from a week-long trip to New York and Boston for family parties. While fun, our trip also had frustration, snafus and hassles.
1) I rented a van from Alamo Car Rentals. While dropping it off at Boston’s Logan Airport, I forgot to remove the charger for my Blackberry. Called Alamo several times and was told to leave a message with the Boston location’s lost and found. No one ever calls back. Guess they can’t be bothered. But it costs $45 to replace.
2) For the New York to Boston trip, we debated whether to take a train or plane. Decided to fly because of a good fare (about $50 one way) with Delta/Comair. Flight supposed to leave at 11 a.m., but delayed again and again while waiting for a staff member. Did he or she sleep in? Can one person delay a scheduled flight for four hours? We got to Boston at 4 p.m. Wish we had taken the train, after all.
3) Boston was busy with university graduations and the hotels were packed. Our two downtown hotel rooms weren’t cleaned properly when we checked in, so we told the desk. Got 2,000 Starwood points as a bonus, which compensated for the 2,000 points we used to bring down the price of the hotel to a more reasonable level. (Starwood points are given with Sheraton and Westin hotels.)
Do you have travel complaints? I get lots of them from readers, but rarely have much luck getting compensation for anyone (apart from offers of a small discount on future trips). Companies write contracts in such a way that they don’t take responsibility for delays.