May 14 2009 by Ellen Roseman
That’s a question I hear a lot about this online florist, which has unfriendly policies and poor customer service. The company hired a PR person who worked with me on complaints. But now she’s missing in action, much like the flowers that Bloomex delivers.
Mother’s Day has come and gone, generating many complaints about floral tributes arriving late or mangled. So, I’m starting a new thread about Bloomex and www.1800Flowers.ca, also managed by them.
Here’s some advice to frustrated customers: Instead of pursuing the company for a refund, which will just frustrate you, call your credit card issuer. It’s easy to get a chargeback when you can show you paid for services that were not rendered.
If there are enough chargebacks, this company will find it hard to maintain its credit card privileges. And that could be the first step toward not staying in business.