Monday, Monday, can’t trust that day

June 8 2009 by Ellen Roseman

The emails pour in all weekend in response to my Saturday and Sunday columns. I answer some on the weekend, but try to ignore the incoming tide until Monday back at the office.

Every other day (every other day), every other day
Every other day of the week is fine, yeah
But whenever monday comes, but whenever monday comes
A-you can find me cryin all of the time

On Monday, I’m crying after reading the heartbreaking or horrifying stories sent to me… or the insults from people who think I’m completely wrong… or the compliments from those who find help with formerly intractable problems.

Even those who don’t remember the Mamas and Papas and their 1966 hit song may find Mondays hard to take.

Welcome to my Monday mailbag and welcome to my world.

11 comments

  1. Tejas

    Jun 8 2009

    I am with Enbridge & I am paying a Gas Supply rate of 17.37 cents per cubic metre.

    Direct Energy is signing up people on their 5 year contracts for 34.9¢/m3!!!

    That’s more than double of what Enbridge is charging me.

  2. Bylo

    Jun 9 2009

    Re Ed and Sears’ response, “Sears is very committed to ensuring that all levels of customer service are satisfactory…”

    I note that Sears has learned nothing from what they put me through last winter. The same self-serving BS from a company that has systematically destroyed the reputation of its brand name. Shame on them.

    Thanks again for helping me and everyone else out on dealing with them.

  3. Robin S.

    Jun 10 2009

    Hi, Upon reading the articles regarding Tim Horton’s and other eating establishments short-changing customers (change), I feel compelled to add my two cents worth in the interest of changing societal norms in Canada. I believe that sometimes people treat money as a commodity and not a ‘scarce commodity’ in the sense that I believe we should carefully manage money (and spending) in society. My personal opinion is that, regardless of whether it’s at a fast food restaurant or other establishment:

    1) receipts should be offered to the customer detailing the line items, GST, PST, exempt items, etc., and it is up to the customer to decide whether they want the receipt or not [this results in positive confirmation by the customer rather the customer having to remember to ask for the receipt (negative confirmation)], and

    2) like I’ve seen most often in the US, money should be counted back to the customer (which not only helps prevent the customer from being short (or over) changed but also instills math skills as a societal norm). Often when I go through the drive-thru to speed up service money is handed back quickly, and sometimes later when I count it, it is short 20 cents, $1 or some other small amount. I have actually gone back to point out the issue, and sometimes I’m thought to be nickle-and-diming, but it’s a principle I have.