June 29 2009 by Ellen Roseman
It’s clear that both big communications companies have lots of critics. It’s clear that both have problems managing their customer service.
Today, Rogers and Bell are waging a price war, forcing customers to think twice about which company to use for which part of their telecom needs. I believe you should use their feud to your own advantage.
Bargain for the best deals you can get. Find the retention or loyalty departments, who have the power to give you incentives to make you stay. Threaten to leave if you can’t get what you want. Get proof of the great prices you were offered, since the billing department often has other ideas.
Here are some of the comments I’ve been getting about the whole Bell vs Rogers vs others debate. My Star column last week attracted more than 60 comments. We all have an opinion, right? So, let’s hear it.