July 15 2009 by Ellen Roseman
Many of us hang on to gift cards or loyalty cards, hoping to use them one day. But instead of freebies, we get frustration.
Readers are telling me about card games that retailers are playing, such as not honouring a gift card because of a rule that can’t be broken or a policy never disclosed to the consumer.
Here are two stories below, where Sears and Petro Canada reversed their refusals once I called them on it. Also, here are two complaints, not yet resolved, about loyalty programs denying points or rewards to members.