July 4 2007 by Ellen Roseman
You have a problem with a company’s products or services. You get in touch, but can’t find anyone to help. You keep calling and writing, only to get no response. Or even worse, you talk to people in “customer care” who don’t care. They’re arrogant, rude, condescending or just plain incompetent.
I’m always writing about the declining levels of service in large companies. It’s a theme that strikes a chord with readers. I think I’ve heard every horror story imaginable, but then another one comes along.
You’ll find a few rants below. Feel free to add your own.