You buy a computer and hope it works. If it doesn’t, you may lose all the programs, photos, podcasts and other personal stuff you’ve put onto it.
Computers aren’t always reliable and sometimes break down just after the warranty expires. Manufacturers and retailers tell you to get lost unless you buy their costly extended warranties, which often fail to cover the parts you need.
Needless to say, I get lots of complaints from computer buyers. And while I have some success in getting them resolved, I wish I could do more.
In my experience, the brand-name makers don’t seem to care if a machine breaks down after the first few years of ownership. It’s not their responsibility, they tell owners. Time to shell out big bucks for repairs or buy something new.
After a recent column about Dell, I heard from other Dell customers, most angry but some impressed. I also caught a few complaints about HP and Acer.
These frustrated buyers sound similar to those with lemon appliances. After paying good money, they expect to own something for many years. So it’s a shock when the company sees their purchase as a disposable item, fit only for the garbage or landfill.