The complaints keep coming about telecom providers, so I’m starting a new section. The earlier version appeared a few months ago.
The main issues are as follows, although I’m sure I’ll miss a few:
— Unexpected charges, higher than what was advertised or promised by a salesperson.
— Recurring billing errors, which seem impossible to correct.
— Being forced to give 30 days’ notice of cancellation, while being able to sign up for service the same day.
— Lousy service by call centre staff, who follow scripts, can’t find information on your previous calls and cut you off.
— Lousy service by technicians, who miss appointments, fail to diagnose problems when they do show up or damage property.
— Quick assignment of overdue accounts to a collection agency, without checking to see if there’s a legitimate dispute that leads to non-payment.
Guess that’s a long enough list. I’ll post a few comments below to get started.