October 13 2009 by Ellen Roseman
This time, it’s Sears Canada that is redirecting customers overseas when they call for information or help.
Last month, Sears closed its call centre in Regina, eliminating 250 jobs, and sending those jobs to the Philippines. Meanwhile, it’s keeping the call centres it runs in Belleville and Montreal.
I’ve heard from a few long-time customers who feel betrayed by this move. You can read their laments below.
Remember if you see positive comments about Bloomex, they’re probably planted. The company tries to manipulate online discussion forums, but isn’t very skilled at doing so.
Instead of dealing with my readers’ complaints, Bloomex now sends puff my way, such as this comment from Brian on Aug. 27, 2009:
Everything was fine with the order and flowers were beautiful. Very good timing as she was just walking in the door! I have a very happy friend indeed!