October 19 2009 by Ellen Roseman
Bell continues to frustrate, annoy and enrage its customers. I found out when I did my latest Star column on Bell Blues and got a very enthusiastic response.
I wondered if there was a chance that complaints were levelling off. No way. Only one reader tried to defend Ma Bell, while many others gleefully diagnosed its faults.
See comments below and at Bell Blues, where number 600 is in sight. Investors may wonder, as Bylo does in his comment posted today, how much better this company could perform if it could sharpen up its laggard approach to service.