October 27 2009 by Ellen Roseman
You rely on your furnace to work well for about six months a year. You don’t want to it to get too old and turn into a safety hazard.
You try to prolong its life by buying a plan that includes furnace inspection or maintenance once a year, plus emergency calls and visits if there’s a breakdown. Direct Energy sells them as do others (such as AtlasCare, my contractor).
But can you rely on the technician who comes to your house for an annual furnace check? I wonder when I hear stories like this one, which I wrote about last Saturday.
I received many comments from readers and I’m helping those who need it. Meanwhile, I’m concerned about people being rushed into replacing furnaces without the proper checks, especially when told there’s a salesman in the area who can write up an order right away. Seems like a conflict of interest.
I also heard from someone hoping to get a $100 rebate from Enbridge Gas for installing a new furnace, only to be told the rebates were cut off early. I helped him get the rebate and also got a response from Enbridge about what happened (see below).