These are all controversial topics I’ve covered recently in my CBC radio commentaries. Check the link on this page under Navigation.
Sometimes, I use complaints from readers to illustrate my points. I did so this week with the story of a couple, Helen and Don, who were stuck with an $11,000 mortgage penalty when they sold their house. They wanted the lender, FirstLine (owned by CIBC), to cut them some slack because they planned to take a bigger mortgage on a new house in June. Luckily, CIBC agreed. You can read all about it below.
WestJet has been in the spotlight because of a computer reservation system upgrade that didn’t fly straight. I was getting a few complaints from Star readers, and later started hearing from CBC readers, but the most anguished response came from the airline’s communications contact. You’ll find his comment below, along with others.
Finally, if you’re tempted to travel overseas with your digital device, pay attention to David McVay. He took his BlackBerry with him on a Baltic cruise and came home to find ridiculously high data roaming charges. My CBC commentary talked about his complaint, but didn’t mention the result. Bell worked with him to reduce the bill by half.
See McVay’s advice below on avoiding the pain when you travel, plus advice for wireless carriers on how to shape up or ship out.