What’s with the dumb replies you get when sending emails to big companies? Assuming you get a reply at all, you often find it’s badly written or doesn’t address the points you made.
Worst of all are the responses that use exaggerated rhetoric about customer service being a priority and then contradict themselves by repeating the rigid company policies that forced you to write in the first place. Sound familiar?
I asked readers for examples of nonsense replies in my column last week, which quoted one from Future Shop. I got a few familar names (Rogers, Bell) and a few surprises. I’ll post a few of the best ones and welcome more examples from blog readers.