That’s what the company wants you to believe. It’s put together a slick campaign online to show it’s committed to better service.
Bell talks about having 11,000 representatives right here. It’s trying to fight the perception that your calls always go overseas. But is it moving away from foreign call centres? Apparently so, according to Bell spokeswoman Julie Smithers. (See her response below.)
Let’s not forget Bad Bell. CBC Marketplace last night announced it was the winner of a contest for Canada’s Worst Cellphone Bill.
Julie Smithers tried to smooth things over by refunding all the charges. But host Wendy Mesley asked, as I do all the time, what about the customers who don’t have the power of the media behind them?
So, here’s my question to Bell customers: Are things improving? How are you doing with technical support, hidden charges, billing errors and unwritten contracts? And when you call or email the company, are you getting quicker, better service?