Customers often run into pricing errors when buying items online — and when they say they want the original price, they get nowhere.
This happened to Tad Klupsas, who’s legally blind, so he filed a complaint to the Ontario Human Rights Commission against Future Shop. His story interested me enough to write about it earlier this month.
Now Future Shop has investigated and made some changes to help both disabled customers and everyone who wants their complaints escalated in a timely and appropriate way.
Shannon Kidd, a media contact for Future Shop and Best Buy, welcomes complaints from customers as a signal of what’s wrong and what needs to change. She and her team deserve credit for taking hold of this controversy and trying to learn from it.
Check out what she says below.