April 3 2010 by Ellen Roseman
Air Canada isn’t known for great customer service, but this is one of the strangest complaints I’ve seen (below). A passenger flying from Toronto to Heathrow saw a rat running overhead in a ceiling crevice. Not pleased with the airline’s half-hearted apology, she’s taking her business to WestJet.
Have any others seen rodents on board? They’re a common feature of Toronto restaurant kitchens, as the city’s food safety tests have shown.
Here’s news. I hope to make a presentation at public hearings for the federal task force on financial literacy, which is coming to Toronto on April 19.
I’m still figuring out what I want to say, beyond what I said here when the task force membership was announced. But I do want to focus on being a smart consumer. I agree with author David Bach, when he says:
Never before have corporations been so successful in taking us financially without our really realizing it.
The task force’s consultation document talks about protecting against fraud, but that’s just part of the story. What about all the unfair practices you see in your everyday dealings with large corporations?
Unless you complain and fight back, you will spend more money than you need to and have less left over for yourself. Just read this blog to see how often people are separated from their savings by legitimate companies, paragons of Canadian business, not fly-by-night fraudsters.
Finally, I have a new course at the University of Toronto’s continuing studies, The Facts of Life about Your Finances. It’s six evenings, 12 hours, starting next week.