Why do Bell customers pay $2.80 a month for touch tone service? Rotary phones are still around, but you can’t get a rotary phone hooked up in a new installation.
Last week, the CRTC ordered Bell to reimburse a select group of customers who weren’t supposed to be charged for touch tone service. The refund mechanism needs work, alas. But the decision is welcome.
Andrew Cyr was promised he’d never be charged for touch tone. Bell did grandfather him for many years, but arbitrarily added the charge last year (maybe thinking he wouldn’t notice). See his story below.
The Public Interest Advocacy Centre has details of the CRTC decision here. If you’re owed a refund, make sure to put in your claim.