I’m referring to corporate decisions that seem wrong-headed or communications efforts that try to mask the real truth.
Where do I start?
How about a letter from Andrew Pilkington, president of Chase Card Services? He told Sears cardholders that the annual interest rate is going up to 29.9 per cent in September, “in keeping with recent changes to regulations governing credit cards.”
Come on. Ottawa changed a few rules to make them more customer-friendly. Read this summary and tell me where it says credit card issuers have to raise their already high interest rates.
How about Bell adding the HST (harmonized sales tax) to some customers’ bills in Ontario before the July 1 date for implementation? Bell says here that HST may appear earlier for services billed in advance.
Diane called the Star to say her daughter was billed 83 cents in HST for a home phone line that was disconnected on April 30. The 83-cent charge (in addition to GST and PST) was wiped out as soon as I contacted Bell. See Bell’s response below.
How about Maytag dishwashers being recalled over fire concerns? The recall affects 160,000 machines in Canada sold between February 2006 and April 2010.
It’s just three years since the last safety recall of Maytag dishwashers. I wrote a column about the bungling and said Maytag had learned some valuable lessons. Maybe not, judging from what Daniel says about his experience:
We have three kids under the age of seven and waiting (what I expect to be) a month for a repair that was instigated by the manufacturer is unacceptable.
I personally will be wary of buying any brands under the Maytag umbrella in future; a company that makes the same mistake twice is to be avoided.