December 27 2007 by Ellen Roseman
Costco gave me a free copy of Maclean’s magazine today, with a cover story about the Canadian housing market: “Buy? Sell? Panic?” It took me 15 minutes to wrangle my refund and three salespeople had to help me.
I insisted on my rights under the voluntary code for scanner price accuracy
The magazine’s cover had a sticker that said $5.15. When I got back to the car, I noticed that my bill said $5.90.
On my return trip to the store, the greeter at the door said I had to find my original cashier. But she’d closed down and disappeared. The greeter sent me to another cashier, who wanted to give me the 75-cent overcharge.
No, I said, I’m entitled to get the item for free. The cashier tried to find the rules (they were downstairs) and then tried to give me a refund. But he couldn’t key it into his computer. He had to consult a third person before handing over the $6.72 (with tax).
That’s the trouble with voluntary codes. They’re not enforced, except by the customers. And how many of us want to spend 15 minutes or more to get back an amount under $10?
Anyway, I’ve been getting lots of mail from people who are shopping around these days and running into roadblocks. Feel free to add your own frustrating experiences.