July 28 2010 by Ellen Roseman
Edward Carson has a Telus Mobility account. He’s not happy that he has to pay $2, starting in September, to get paper bills delivered by mail.
Most other wireless carriers already charge for paper bills, says Jim Johannsson, director of media relations at Telus.
The paperless revolution has been slow to arrive. But it may accelerate if more companies decide to bill customers a few dollars apiece for old-fashioned hard copies.
Telus is making a one-time donation to the Nature Conservancy of Canada when customers switch to paperless. But shouldn’t it give customers an incentive, such as a discount arising from their cost savings?
Read the conversation below between Carson and Johannsson. Then, share your views.