August 4 2010 by Ellen Roseman
It’s a hot summer, so why not write about expensive new fridges that don’t work?
After I did so, I heard from other readers whose kitchen appliances were on the fritz and whose patience was wilting fast.
As usual, Sears’ name came up. This once mighty department store has a new philosophy: Satisfaction is not guaranteed, nor is your money refunded.
Readers wanted to know why some major appliances were lacking in durability and built not to last. Was this a plot to sell more extended warranties? And why did retailers wash their hands of products they sold after the first year?
Unfortunately, the company behind the Airider, based in Barrie, Ont., has been unable to fulfill orders quickly or give money back to customers. The owners keep promising refunds, but don’t deliver. So, I figured it was time to air this story, so to speak.
This is not a fly-by-night company nor a scam, says vice-president Phil Wright. But what do you call a firm that cashes cheques from customers and gives nothing in return?
You can read more from Wright and his frustrated clients below.